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Wilmslow Health Centre
2014-11-21
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Written by a patient
Written by a patient 21st November 2014
The majority of the doctors at Chapel Lane are extremely caring, attentive and helpful and really take their time. Some of the receptionists are lovely and cannot do enough for you but others are very curt and short and could do with some customer service refresher training. Some are far too nosey and can sometimes be heard talking about other patients which is a breach of patient confidentiality.
I so however think that the surgery is extremely well run overall and has fairly good waiting times.
10th December 2014
Response from Wilmslow Health Centre
Thank you for letting me know your thoughts about the team. It is a timely reminder of the need to do the mandatory training for confidentiality. If you are able to identify the team members to enable structured and specific feedback for individuals it would be very useful. Please send an email direct to the practice manager or via the secure encrypted website. It is essential the behaviours you have seen or heard are changed. Regards Tess Shaw Practice Manager