Share review of Wilmslow Health Centre
Tweet
Share
Wilmslow Health Centre
2014-10-18
Person
1
5
0
Written by a patient
Written by a patient 18th October 2014
Don't dish out appointments willy nilly for flu jabs and expect patients to join the end of a queue of 100 or so shuffling forward in the rain.
Do man the phone on a Saturday rather than resort to emergency service recorded messages.
Do try to be more accommodating at reception instead of handing out the number of a nurse who is based in Congleton who doesn't care a fig.
Do have a greater selection of doctors to choose from for online appointments. It's always the same two.
Follow the example of the on site pharmacist who has her own consulting room and will examine you at a moment's notice.
Set up a 7-day service. Patients are not only sick between Monday and Friday however convenient that may be.
There is a distinct lack of compassion and limited communication skills. If a doctor is running 20 minutes late, how about informing the patient?
8th January 2015
Response from Wilmslow Health Centre
Thank you for taking the time to let me know how we can do better in the future. I appreciate your thoughts. I will see what we can change to better support you. I think we can certainly do better on communicating to the waiting patients in the event of a GP or nurse running late due to an emergency. Thanks again for filling this in to ensure we receive your feedback. Tess Shaw