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Written by a patient
1st July 2014


I find it hard to get to surgery due to work and very little appointments available evenings, early mornings and weekends. they do try and accommodate telephone appointments which helps. Website doesn't currently allow me to request a repeat prescription electronically. This means the e-prescription service doesn't work as request has to be made by hand. obtaining blood results can be hard as asked to call a nurse during a 1/2 hour window when I'm unavailable and when I have managed to call I haven't got through successfully in the allocated time. would be really helpful if clinics used mostly by children (for example asthma) were arranged for when they can make it ie outside of school hours. I think there is some effort more recently to accommodate patients needs but a few small changes could make a huge difference. the care from the GPs I've seen more recently and nurses has been good. I like the way the nurses speak to children directly to involve them in being responsible for their own health care and checking they understand.

8th January 2015
Response from Wilmslow Health Centre

Thanks for your thoughtful and considered feedback. I am really keen to get these things right for the benefit of patients and parents. We do need to be more flexible for your needs. Just a couple of other thoughts. We do send results out via text messaging if we are given permission from a patient/carer. Also we do enable prescription to be done via the web site so this is working and available, so this is worth checking out.....I know it can be tricky to first set up sometimes but it is very slick. Also we have an alternative as is the new system of electronic prescriptions which can really help speed up a process....please ask if you need more information and we can send you the links or information leaflets thanks again Tess Shaw

Recommend
Involvement
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Appointment