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17th August 2021


Confirmation of appoint by email and texts are confusing

Suggested improvements
1st email and 1st text clear that this was a telephone consultation. 2nd reminder from a different no. not the Health Centre's said ... 'Don't forget your appointment at 08:45 on Tuesday 17 of August at Wilmslow Health Centre. Please text back CANCEL if you cannot attend. If you wish to opt out of receiving text messages please reply STOP' It reads that the appointment is now face to face and not by telephone.

Experience
Involvement
Cleanliness
Staff
Appointment