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Whitefields Surgery 2015-02-02 Person 1 5 0

I was in the surgery for a nurse appointment. Upon leaving I wanted to book an appointment with a Doctor at reception which was obviously a task the receptionist was incapable to perform and I was told a doctor would call me within the hour. I was called but missed the call and a message was left to call the surgery. This I did and was told the call was not yet closed and I would be called back within 1/2 hr. Four hours have now gone by and I'm still waiting for the call. Ridiculous system and poor service. they complain that men don't like to see a doctor, it is not surprising under these circumstances. Why I can't be given an appointment by the receptionist is completely beyond me!