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Whitefields Surgery 2015-12-18 Person 1 5 0

Rang in afternoon for appointment, was told to ring back at 8 am next day. Myself and my partner stayed on phone for 45 mins waiting for answer. It's this kind of service that makes patients go to A and E instead receptionist rude and unhelpful. I ended up driving to surgery while still on hold to make appointment. Doctor could have rang day before to sort out app.