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Wey Family Practice
2022-08-18
Person
1
5
0
18th August 2022
I am a lady of 73 and I went to see one of the doctors last Thursday because my left leg was very swollen and painful and a ring of red patches appeared. They thought it might be DVT which is a serious condition and they did blood and urine yests which were normal. The doctor said she referred for a scan and have me blood thinner tablets. I was waiting for an appointment and today I contacted the hospital after waiting for about half an hour I was told that they have spoken to a doctor at the practice and told them that they are no longer doing that procedure. I rang the practice today and a doctor range back and said I need to go to A & E. On the 11th they were told and today is 18th. I was not contacted and asked to go to A & E and they just left it. If I didn't contact them today it would have been just left. I am extremely unhappy about their care and I would call it gross negligence on their part. I am also type2 diabetic.
Suggested improvements
They could have contacted me and given advice rather than carelessly leaving it. It is a serious matter.