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Westcotes Health Centre 2023-02-11 Person 1 5 0

The receptionist was very rufe and abrupt, she did not want to know or try to help me with the prescription that I came to fill in and told I'm not registered there. They don't have that name so I tried to explain that I came last week to fill in the prescription there and put it in the black box, she just sounded like someone who was too busy. How I wish I could remove the young person I called but when I called again I spoke to such a humble lady who was willing to listen to my frustration and booked me to see someone on a convenient day.

The surgery receptionist to have on their desk written down the dentist number, and employ empathetic people that can listen to someone calling and not brush them off or be abrupt or rude. Being polite goes a long way, customer service is very important