Thank you for your feedback. We are sorry that the practice did not meet your expectations of the service. Care Navigators poster displayed in the practice states "Why do the staff need to ask what's wrong with me? It is not the case of the receptionists being nosey. Reception staff are trained as Care Navigators and liaise closely with GPs, Nurse Practitioners and Practice Nurses to ensure that patients receive the most appropriate care, from the most appropriate health professional at the most appropriate time. Reception staff like all members of the practice team are bound by confidentiality rules. Any information given by you is treated strictly confidential. You can ask to speak to a receptionist in private away from the reception desk. The practice would take any breach of confidentiality very seriously and deal with accordingly. If you feel an issue is very private and do not wish to say what this is then this will be respected". The practice works closely with our Patient Participation Group to develop and improve services where appropriate. Our PPG welcomes new members and we would encourage our patients to play an active role in the future development of their practice services.