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Wawn Street Surgery
2017-08-03
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Written by a carer
Written by a carer 3rd August 2017
My mother is 100 and lives on her own and you sent her a letter re a urine sample to be returned to the surgery. She was very upset and unable to do the sample. I had to leave my appointment to help her. Would it not be possible to send a district nurse help aged people. I feel her treatment by the surgery is lacking for someone of her age trying to live an independent life. She is still waiting for an ear syringe which was requested in March. Twice she has put the drops in but no follow up.
25th August 2017
Response from Wawn Street Surgery
Thank you for your feedback and comments. We are sorry that our practice did not meet your expectations of the service. As a practice we take feedback on our service very seriously and as an opportunity to identify how we might improve our service. We would like to assure you that we always aim to provide a high standard of service to our patients but if you have any concerns, we would be more than happy to discuss these with your mother and yourself. Please do contact the Managing Partner at the practice.