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After insisting on a face to face appointment due to personnal problems it seemed every effort was made to not book it! I have had to book 1 telephone appointment & 1 face to face where as they could have been together. Receptionist spoke in a demeaning manner & I was made to feel stupid while she explained in a rude manor how I would only have 10 minutes for my face to face appointment & I was told to only talk about 1 medical issue.