Wake Green Surgery 2020-06-17 Person 1 5 0

Waited for 2 Hours on the telephone queue. Abandoned call as I ran out of time to continue waiting. Only 4 callers had been dealt with prior to myself.Resorted to calling in at surgery, to be told 'yes' we are experiencing issues 'I will pass it on'. Only had results from a previous visit 2 months ago, not the most recent. No offer to chase up. contacted other health centre where test was done during Covid, cannot access wake green road surgery results. fair enough. chose to call Wake green again - caller number 9. why is system so behind?. To the point of being neglectful of my own health needs, I minimise my contact with the surgery, as the attempts to access service is most times impossible, and I'm assertive. I think the surgery voluntarily needs to put their hands up and accept their downfalls, and request special measures. Patients are being let down persistently. What about those poor people who don't possess the tenacity to persist? Previous reviewer commented on our attitudes would be different if we had to pay. We do, via our taxes.I happily pay, I'm not expecting a perfect system, but some substandard services should not continue. sadly the present standard of performance precedes Covid. suggestions: look to minimise caller waiting time.