Valley Road Surgery 2018-11-20 Person 4 5 0

I am extremely happy with most of the Clinical staff, I am always treated well. However, the receptionists are appalling. They have no telephone manner, are unhelpful and not good enough to be on the front line. I am ALWAYS polite when I phone for an appointment or when I go in person. I phoned to book an appointment with a GP yesterday morning. The receptionist sounded very miserable when she answered. I asked her would she mind writing in the reasons as to why I was seeing the GP, so she would have the heads up on the evening of my appointment- I don't think this should have become an issue. The whole conversation became so painful. The receptionist came across as blunt and cold and made me feel like I was asking her for the world!!!!! The Senior receptionist there is not a good example either so it would be beneficial for the surgery if the Practice Manager were to send them all on a long course on Customer Service. When they answer the phone they should be polite, more pleasant and give their name. They should wear a uniform. They are not creating a good environment for patients with their demeanor and attitudes. They are letting the side down as for myself and my family we are happy with our care by clinical staff.