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Written by a patient
18th November 2016


I callled today for my flu jab because I received a letter in the post to attend on Thursday the 24th Nov 2016 /I advised the receptionist I couldn't make that date as I worked I advised her I was available on the 30th in the afternoon she quickly advised me nothing on that date she went away and checked came back and advised me there was a appointment at 8 am and 5 pm with my train getting in at 5 I said is there any leeway I was told no everyone has to be here by 5 patients really don't matter to your surgery I ended the call saying don't bother I will now contact my MP regards you terrible service your job should be to be there for your patients some of us work..thanks once again for you customer care unbelievable..

Recommend
Involvement
Cleanliness
Staff
Appointment