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5th April 2024


Doctor did not want to see me in person diagnosed over the phone said they didn't want to look at me then sent a message asking for photos sent a prescription out which I can't get any pharmacy to complete as item seems unavailable everywhere so I will now have to start the whole process of trying to speak to a doctor again to rectify this situation. I have waited til I'm in holiday from work as the system of waiting for a call back which can be whenever throughout the whole is not viable when you can't have your phone on you at work. I can't be the only person who isn't allowed their phone on them at work there has to be a better way to do things

Suggested improvements
I think a review of appointment booking process would be good

10th April 2024
Response from Trinity Surgery

Thank you for your feedback. If you would like to speak to a member of practice management about your experience, please call the surgery on 01945 476999 to discuss

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment