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19th January 2022


In my opinion, the new triage system appears to be solely for the convenience of the surgery. No matter how busy a surgery is, their prime task should be the care and welfare of their patients.

Suggested improvements
You should operate a different system for senior citizens who may not want or be able to use the eConsult form. I feel there are too may hoops to jump through, just to have a 10 minute consultation with a GP. I can only assume that you want us to clear off. Currently, out of desperation, I am seeking a medically qualified human being on a private basis, where I can explain my symptoms. Heaven help those who cannot scrape up the pennies to do that!

Experience
Involvement
Cleanliness
Staff
Appointment