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One of the best parts of the whole experience was the large amount of pre-op information. The email received before the appointment contained everything you needed to know about the procedure and what to do before your appointment.
Before I had my operation I was very nervous about the procedure, however, I didn't need to be as all the staff are professional and help you to relax beforehand.
The operation itself lasted just over an hour and was pain free after the anesthetic injections (these were probably the most uncomfortable part of the whole experience). During the operation the staff are very good at helping you to stay relaxed and making sure you are comfortable during the whole thing.
Overall the whole experience was very good.