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Theale Medical Centre
2020-08-18
Person
2
5
0
Written by a patient
Written by a patient 18th August 2020
As others have said - it was near impossible to get an appointment 'pre-COVID' - and now it is impossible! Requested a Dr call back and was told would be sometime during the day (couldn't give a timeframe, but likely afternoon) I missed the call as was in the morning, and when I called back was told no more calls were available, and would have to book one for a week or so's time.
Called to book a blood test - held for 18 minutes to get through only to be told first available appointment is in 3 weeks time.
Suggested improvements
Very briefly there was an automated system in place to book appointments on the phone (and one via the Patient Access App). -this seems to have been switched off. Also - tried to use the website and that appears to be down also...
Like others have said, I find my Dr exceptionally helpful when I get to see / speak with her - but the reception staff not so helpful and clearly not enough services to cover demand.