Share review of Theale Medical Centre

Theale Medical Centre 2016-07-10 Person 4 5 0

My GP Dr Hassy is a fantastic doctor. He is very approachable. Although he is a little soft and can at times come across as a little patronising ( I am sure that this isn't intentional) , he always takes time to listen, is very patient and tries his best to resolve health issues. The majority of the receptionists are very helpful and make the patients feel at ease. Angie, Claire and Karen are particularly good. The nurses provide an excellent service and it is very easy to get appointment with them for minor illnesses that don't need the attention of my GP. Their approach to me has always been good. I have found Janet, Holly and Kate to be particularly good. The phlebotomist, Lyn is also good. She always puts me at ease and has often squeezed me in at the last minute. The dispensary department has also provided me with a good service, answering any questions and resolving issues quickly and efficiently. The only real criticism that I have is the ability to get an appointment over the telephone when I need it at a time that suits me. But that is understandable due to the large volume of patients that the centre has. I get around the issue by booking the majority of my appointments on line. I have also noticed an improvement in the atmosphere at the centre since the new practice manager took over. The staff in general, especially the receptionists appear to be a lot happier!