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Theale Medical Centre 2017-03-17 Person 2 5 0

I have to have very regular warfarin blood tests. As the catchment area is so large and there is only one phlebotomist it is becoming almost impossible to get an appointment on the date the hospital has requested. This results in the test being done late. The knock on from this is a letter and a phone call from the hospital clinic blaming me and telling me that I am putting my health at risk. Today I did have an appointment but when I arrived I was informed that the phlebotomist hadn't been able to come to work so my blood test was cancelled. A curtesy would have been to contact me and let me know this before I arrived. Lyn, the phlebotomist is excellent, and does a brilliant job, but I do feel she needs another body to help deal with the workload imposed upon her