Theale Medical Centre 2018-06-25 Person 2 5 0

When you actually get to see a nurse or a GP the treatment seems excellent but this surgery has been let down by terrible administration over the last few years I have been a patient there. - At one point about 2 years ago, the wait was about 5 weeks for an appointment. I was quite honest that it wasn't urgent so there wasn't anything they could do. - I was waiting at reception about 18 months ago whilst 3 of the staff were just the other side of an open door. One was telling the other two about how annoying and needy patients are. This was because of what appeared to be an difficult phone call she'd just had but was incredibly awkward to listen to and very unprofessional and was a conversation which should have been had behind closed doors. - They never seem to answer their phones quickly. People seem to have just given up trying to call them and turn up in person to make appointments, hence why there's often a queue of disgruntled patients at reception. - I have recently moved house only just outside their area and my 8 month pregnant wife was forced to change surgeries straight away. I asked for a bit of compassion for her and extend her registration there but the answer was quite simply"no". - About 18 months ago I waiting for a blood test result and when I called up, they said it was late and they would call me when it was in. I called up about a month later and they said I should have called up weeks before and that they wouldn't have called me; it's a good job it wasn't too important. I submitted this review previously and their response was to suggest I was being untruthful. I assure anyone reading this that everything above is truthful and I certainly don't have any sort of "vendetta" against them.