The Vine Medical Centre 2023-12-06 Person 3 5 0

The overall questions and stars in this review do not adequately reflect the experience and should be changed. The overall reviews for this medical centre are good but they mostly come from 2019 (pre-Covid) and do not reflect the most recent reality. The staff are certainly competent and polite. However, the biggest problem with this place are TIMELY APPOINTMENTS. We had to visit the GP 5 times in the last year because our little children were not well. We have always arrived ahead of time but we have NEVER been seen on time. During our first appointment we had to wait to see a doctor for 30 minutes. The second time it was 45 minutes. Last three times it was 1h! This is totally unacceptable. This is NOT a busy place if you compare it with London Boroughs. We have previously lived in different places in London and, once appointment was given for a specific time, the average waiting time was 5 minutes. Moreover, people are asked to wait in a closed waiting room where unwell people are coughing and sneezing, and the reception does not monitor whether the windows are closed or open (most of the time they are closed every single time we are there).

(1) See people on time. Time is everything. When you say the appointment is at a certain time, see them within 10min. It really is not that much to ask for, is it? (2) Why not leaving a window open in the waiting room?