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The Village Surgery 2015-03-31 Person 1 5 0

THIS IS WHAT NEEDS IMPROVING. RECEPTIONISTS NEED TO BE SYMPATHETIC, KIND, UNDERSTANDING, CARING, AND HELPFUL, WELCOMING, AND PROFESSIONAL, WOULD BE NICE TO HAVE A SMILE WHEN GREETED. THIS SURGERY DOES NOT COMPLY TO THE ABOVE. RECEPTIONISTS ARE DEFENSIVE, RUDE, THEY DO NOT ACCEPT MISTAKES AND APPLOGISE, THEY STICK TOGETHER TO MAKE YOU LOOK BAD. HAVE REGISTERED ELSE WHERE