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The Village Surgery
2020-11-26
Person
5
5
0
Written by a patient
Written by a patient 26th November 2020
Friendly and caring staff. Receptionists are very helpful and informative and try and make sure your needs are met or explain why there may be any delay, etc.
The phones inform you where you are in the queue when ringing the surgery which is very helpful.
Despite the pandemic we have been able to consult with a GP and have spoken on the telephone, had video consultations and face to face procedures when needed.
Dr Coutroubis has been extremely helpful and is always approachable and caring. I always feel that she has taken the time to familiarise with my case before consultations and is very holistic in her care.
Suggested improvements
I think improvements have been made and this is a much more accessible and friendly surgery.