The Tollgate Practice 2017-09-13 Person 2 5 0

It's impossible sometimes to get in contact with someone over the phone. I rang several times after 3pm and no answer, I even left a voicemail but no one ever responded to it. Went to the Walk in the next day and the receptionist was incredibly rude, she gave me lots of attitude and the way she spoke to me was horrible. She demanded that I tell her what was wrong with me, she then spoke down to me condesendingly saying that they need to know so they can book me in with a nurse if possible. (They used to have a list with what a nurse could help with but what I was going through wasn't on there) I said I would like to see a doctor, she then asked me to write it down but I said no. She then sighed and said the morning walk in is for emergencies only. I told her I got sent home from work yesterday I'll and then again she asked what was wrong with me. I said I would rather not say and she finally booked me in. I do not expect to get the 3rd degree from a receptionist who is trying to be a nosy Parker. In no scenario am I ever going to say what's wrong with me to a person over the reception desk where it's not in a confidential environment. I will not let other patients or non medically trained staff be privy to my personal problems.