The Tollgate Practice 2018-09-10 Person 1 5 0

I am not reviewing my experience of appointment as I was refused one!!!!!!!! I have been a patient at this surgery and North Station Road prior to this (Dr Spooner) in total for nearly 30 years. Fortunately I am not a regular patient and I find it infuriating that when I do need to see someone (which will be my last resort) I can’t get an appointment. Working full time it is difficult to attend walk in surgery and when you do you are questioned by the receptionists about your symptoms, this is none of their business and not for other patients to overhear - what’s happened to patient confidentiality? I called this morning to ask about appointment availability (desperate to see/talk to anyone doctor, nurse etc) I divulged my reason to the receptionist (who was very understanding and sounded compassionate) she told me to ring back at 12 and tell the receptionist why I needed an appointment. I rang and sat in a queue only to be answered by a different receptionist who refused me an appointment and said the receptionist in the morning shouldn’t have told me to call back. This surgery was always fantastic but sadly this is no longer the case.