The Tollgate Practice 2020-12-17 Person 5 5 0

I rang the surgery on Wednesday to get a blood test result. There was no answer and I learnt that results were only given between a certain hour. To my astonishment Tracey Davey rang me back saying she had received a missed call from me. She was extremely helpful and looked up the results for me. I also asked her about another problem and she arranged for a Doctor to call me today for a consultation. I must say that my experience had been the best ever with the practice who I have been with for 4 years now. Please employ more people like Tracey, who made me feel comfortable and that I wasn’t being a problem. The Doctor who I spoke with this afternoon was also a delight and was patient and understanding. I worked for a group practice for 16 years and know how difficult things can be at times and this year must have been a nightmare. However pleasantry and helpfulness do not cost anything. I was seriously thinking of changing surgeries as my experience has been that a few of the receptionists seem to belittle patients the way they speak to them and some of the Doctors don’t seem interested. I would like my comments to be passed to the Practice Manager and Tracey be acknowledged in some way. PLEASE keep this kind of experience going. Susan Dowling

No, brilliant experience, please keep it up.