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The Tollgate Practice 2017-02-23 Person 2 5 0

I've been a patient at the Tollgate Practice in Colchester for close to 7 years now and for the most part I'm satisfied with the service received from the doctors and medical team I see. My frustration comes from dealing with the reception staff. I am absolutely disgusted by the current level of customer service from the reception team when visiting the Tollgate Practice. They completely ignore any patient, until they feel they are ready, without any sign of acknowledgement that the patient is there. Nothing a simple "Sorry, I'll be with you in one moment" wouldn't solve. Instead patients are just ignored entirely! I strongly feel that it should be made clear to the receptionist staff that they are being employed to provide a service, not volunteering - and as a result should take the customer service aspect far more seriously.