The Tollgate Practice 2023-04-28 Person 4 5 0

I have been quick to criticise the practice over the lack of appointments available and this if I have a criticism remains the case. However I was recently unfortunate to have been knocked over by a car and one of my injuries was a deep wound to my right elbow which a few days after the accident became infected. Once I had negotiated the appointment process (please don't try and send people to A&E when it is not necessary they are already too busy) I was prescribed antibiotics - the first course did not clear the issue and a second course was needed (Thursday 13th April) which the doctor prescribed however being concerned about the wound he asked Carmel to look at this and dress it as I had not been told not to get the wound wet or that changing the dressing daily would not help it heal. I saw both Carmel and Amy a couple of times and have had cause to phone/message the practice a couple of times in the last 2 weeks and I have to say I have seen the team work at its very best and so I am writing to say thank you so much for your care and attention I really appreciate it. The wound is now healed and I know I still have a way to go but you have patched me up and sent me home confident that I will be ok! Have a great weekend. Kind regards Sharon Sanders

Please see above comments re appointments but I suspect there is no quick fix here either!