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The Surgery
2022-06-01
Person
1
5
0
1st June 2022
Genuinely the worst service I have had at doctors surgery. Just do not bother to register. The service is so rude. The doctor was so abrupt and unhelpful and clearly did not care one bit. A double appointment was made for me and I was in and out within 5 minutes.
As a new patient to the surgery, I would have expected an initial chat, maybe blood pressure taken (I’m middle age) perhaps a chat about any medication I’m on - just a brief but general overview. None of that, nor was I given the change to discuss anything. The whole appointment was abrupt, rude and entirely unhelpful - I will be moving practices asap as I refuse to put up with this inferior service.
Suggested improvements
Take a look at other practices in the area and see what there customer care is like. Perhaps try to show a shred of kindness to worried patients and not be dismissive.
14th July 2022
Response from The Surgery
Thank you for sharing your experience. I am sorry to hear the service was not satisfactory. I will be addressing to all staff. Milena, Practice Manager