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The Street Lane Practice 2021-03-26 Person 1 5 0

The medical care is superb, the problem is with their staff. The receptionist was extremely rude, clearly thinks very highly of herself and her own opinions, and nothing of patients. Why is this person employed in such a sensitive position? Receptionists here used to be lovely kind people. What went wrong and why do the partners put up with their staff causing so much distress? One of those staff has reduced me to tears on several occasions, once crying for several days. Do the Partners even realise what goes on? Please sort this out, I would hate to leave the practice after so many years just because the receptionist is so awful to patients, and leave such particularly good medical care.

Not employ such people . Or, to be slightly more realistic, get rid of the really nasty one, and when circumstances permit, send the others on a course to learn how to speak to people kindly, get rid of their egos and start behaving like decent human beings.