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The Street Lane Practice 2020-05-29 Person 1 5 0

The receptionist is very unhelpful, very rude, and in one case caused very considerable distress to a patient, leaving that patient close to serious harm and most assured by said receptionist that they were most definitely not going to get any help from this practice. There are a couple, maybe more, of very good doctors at this surgery, getting blood from a stone is easier than accessing one,. It is appalling that someone with this attitude is permitted to work in a patient facing role, causing such pain and distress. One should be able to trust the doctors' staff, this one could be trusted about as far as one could throw a concert grand over one's shoulder.