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The Street Lane Practice
2014-12-04
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Written by a patient
Written by a patient 4th December 2014
This is a reasonable practice and I have noticed improvements over recent months in attitudes of reception staff. The waiting room is sparse and does not cope well with the mix of young children and older people. I largely feel listened to but it is often difficult to get timely appointments with the GP of my choice.
I think the practice needs to think about the needs of children and young people alongside those of older ones.
I recognise that the issue of appointments is complicated but can create difficulties when as for me I have mental health issues and I need to see someone.
The practice have never contacted me about any health promotion offer for general health and could think about how they do this.
2nd February 2015
Response from The Street Lane Practice
Thank you for your comments. We will be starting work on upgrading the waiting room next week and the whole process will take about 2 to 3 weeks as most of the building work will be done at night and weekends. You mentioned health promotion in your comments, we do offer a range of health promotion through the articles and leaflets that are on the notice boards and in the waiting room, we also have a patient Liasion Service that can put patients in touch with most other agencies that support patients. If you have something that you feel that you need help with please make an appointment with a doctor and mention during the consultation that you are aware of the Patient Liasion Service. If you have internet access please visit the practice web site at streetlanepractice.com there is a lot of information and links to additional services for patients. You may also consider having online access to your records, please see the web site for details or pop into reception and they will be able to advise and set you up.