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Written by a patient
13th March 2015


I'm 81 and find phoning up 8:30am to get an appointment hard to take, can never get through. When I do and can't get an appointment and ask for one in advance, to be told I can't do that for some reason. I was lucky once. I don't visit my doctor that often only when I have to. It s also difficult as I havebalance problems and have to use a bus and walking stick. THe doctors are good, but its getting to see the one you want that is sometimes the problem. I cannot always hear the doctor calling names with children shouting and running about. The best one is Dr Sillick, sometimes Dr Tilly. Why don't you install an electronic board like Weybridge Health Centre where your name comes up. No problem there and everyone can see it. 5 minutes is not long with your doctor to deal with problems.

16th March 2015
Response from The Red Practice

Thank you for your feedback. We regularly check our responses on IWGC and discuss issues raised in our practice meeting. If you would like to get more involved with shaping the services we offer at the practice, we have a Patient Participation Group and would welcome your further input.

Recommend
Involvement
Cleanliness
Staff
Appointment