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The Plaza Surgery 2017-03-21 Person 1 5 0

Calling to get an appointment is a disgrace. Once I called at 8am over 100 times and to no avail. Makes me think if it was an old person who simply cannot do this. This system is a disgrace and is obviously not working. No one ever answers the phones on normal hours. Is there simply not enough staff to cope? Or is it not bein managed right? Is the service provided not enough to cope with a growing demand, what I mean. Surely, something as simple as someone to answer the phones should not be an issue. No one truly cares anymore. We are all just numbers in a system.... They only care about QOF points. Not even staff is valued, so they feel unappreciated and don't do the work... Everyone only ever move when CQC gets involved or the word sue comes up. All I want is for someone to answer the phones..... So I can get some customer service support ....