The Peninsula Practice 2021-08-03 Person 0 5 0

I have been with this surgery for several years, and have watched its demise over the last 2/3 years. It is almost impossible to get past the receptionists at this practice and I refuse to discuss my medical conditions to an unqualified practitioner, let alone be triaged by them, I am quite able to assess myself when I need to see a doctor, I wouldn't be phoning for an appointment if I didn't deem it necessary... There is absolutely no communication between the gp's and patients, re test results, outcomes, medication, nothing ever seems to get completed. You phone, you get a telephone appointment with a gp, no specific time just sit at home and wait for them to phone you, great if you don't work, but when you have a job in the public sector that doesn't allow you your phone on what use is that, Im certainly not going to discuss my issues in public...If you say you can't take tbe call the response is usually try again another day!!!!!!! how very helpful. An e.g of the service this practice offers, try to order repeat prescription online, cant as need medication review, great your telling me now when I'm about to run out of medication, you couldn't arrange a pop up last month when I placed my repeat, phone practice you are 32 in the queue, phone back later and wait 25 minutes for someone to take my call, explain to receptionist who offers me a medication review next week, but my medication will run out tnis week , can I have an appointment on my days off next week, sorry nothing on those days, but I need my medication this week, I'll put you through to dispensery and you can try phoning back next week. So problem this month is resolved but we'll have the same problem next month, because you can be sure everytime I phone the conversations will be exactly the same...an absolute waste of my time and theirs. I feel completely let down by tnis practice in all aspects of my well being...

You could stop the triage system by the receptionists, tney are receptionists not qualified to make decisions on who a patient should be seeing, as a responsible adult I am capable of making that decision myself, You could start seeing patients again face to face,, everybody else has returned to work normally now, I'm a nurse and I see patients why aren't gp's how can you assess iver the phone. You can communicate test results whether nad or pos and offer a follow up instead of just leaving it in limbo, if results are nad and the problem persist it needs to be addressed.