Share review of The Orchard Practice

The Orchard Practice 2015-08-04 Person 4 5 0

The one real problem is the self check in screen. Its not user friendly. Patients moan about it and the receptionists moan about patients not using it. Its either a case it is only running on a 10Mb switch port when it should be on a 100Mb switch port, the software or PC its running on is too slow or the make up of the touch screen is very poor. You see people having to thump it for it to respond. Its the first interface you meet at the surgery so it should give a welcoming feeling, it gives the totally opposite impression. Its one area where money could be spent to upgrade the system. Since Dr Naseef took over the surgery has improved leaps and bounds. The doctors all have great "bed side manners" soeak good English and put over their diagnosis clearly and in away it is easy to understand. Sort out that screen and we are on the way to having a great Surgery