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The Old School Surgery 2021-07-27 Person 2 5 0

While the rest of the world emerges from lockdown and gets back to normal, it feels as if The Old School Surgery is still using Covid-19 as an excuse for poor patient care. It is virtually impossible to get an appointment, unless the medically untrained receptionist deems your health issue an ‘emergency’. If you are fortunate enough to secure an appointment it is only a telephone consultation, but you are not given a specific time. This afternoon I have been sitting next to my phone for six hours, and still no call from the GP. I am frustrated, and worry that people with serious health conditions will go under the radar as they don’t want to ‘bother’ the doctor.

If a telephone appointment is made with a patient, they should be allocated a specific time (as if they were in the surgery in person).