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The Old School Surgery
2023-05-09
Person
1
5
0
9th May 2023
After a 10 min wait to be connected to the receptionist from hell all i can say she is exactly whats wrong with our NHS she thinks she runs the surgery and dosen't need doctors nurses or any one else, because she knows it all I couldn't have a appointment with the nurse for a blood test couldn't make a appointment with the doctor as there was none available told her it wasn't urgent didn't matter when, there was still none available I've been with this surgery since i was born and its now a shambles the doctors have always been great but getting past the receptionist or front of desk doctor is nigh on impossible.
Suggested improvements
Send the rude receptionist on a anger managment course to enable her to help patients by being helpful or sack her and take on someone with people skills.