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The Old School Surgery 2017-01-06 Person 1 5 0

It's almost impossible to get an appointment. I rang this morning and found the receptionist condescending and unknowledgable about serious medical issues. "What seems to be the problem this morning?" I really don't want a telephone interview when it has been confirmed that I have a very serious medical condition - people die from the condition I have very quickly - and have been told that the doctor wants to do blood tests. When will these blood tests be done then? Is that a fortnight away? I'm sorry but that's yet another unacceptable and avoidable delay. I am concerned that the practice is not kept anywhere near as clean as possible. The last time I attended the woman in front of me sneezed all over the appointments screen. I guess that screen may be cleaned daily but the issue is that some 500 people will use that screen in the interim. It is not possible to have an appointment with a doctor of choice. The practice website does not include details of the complaints procedure for the practice.