The Old School Surgery 2016-11-20 Person 2 5 0

I was appalled by the treatment my mother received recently when visiting your surgery for a blood test. Despite my mother informing the nurse that she needed to use a butterfly needle as my mother always has issues with blood tests, the nurse completely ignored my mother and continued to use a normal needle. Consequently, she failed to get the blood needed and gave my mother a great big bruise on her arm. She then used a butterfly needle and still failed. Had to call another nurse and pierced my mother for the third time. Whilst all this was happening, my mother was in a lot of pain due to their incompetence and started crying. They BOTH did not apologise once or offer any words of comfort even though they could see my mother was in distress. I am fully aware that this is the NHS but when did human compassion and a bit of care cost the NHS money? My mother is now traumatised and does not want to go back, even though she has to have a weekly blood test due to a very strong medication she has to take for a condition and it needs to be closely monitored. So no, i would not be recommending this surgery to anyone. I feel we have made a big mistake moving here.