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The New Surgery
2023-05-16
Person
0
5
0
16th May 2023
Very unhelpful receptionist. Every time i call i have to wait at least 40 minutes before i get connected. When i speak to them, they are always in a rush, not really listening, i have to fight for everything i asked, including to see my own reports and blood test results. I have not been able to see a doctor in person for a long time. Anything I asked was done over the phone and in a rush, i had to go via 111 to get an appointment as i could not even get through to speak to receptionist. The doctor called me once to discuss a scan and in less that 1 minute phone conversation she just dropped it on to me...it may be cancer.....is that how you talk to a patient that you pottentially belive they may have cancer??? Disgraceful! Did she think what impact that had on me??? And when i tried to ask more questions she rushed to end the call as it was after 5 pm....what a disgrace of care for people, i am very disappointed. I always feel just a number rather than a person.
Suggested improvements
Listen to my worries, make it easier to see a doctor and have my scans and blood test explained, given prions for treatment and counselling....the basic care and compassion that anyone could expect.