Share review of The Muswell Hill Practice

The Muswell Hill Practice 2021-12-22 Person 1 5 0

This surgery has impacted negatively on both my physical and mental health. The litany of negative reviews about their absolute travesty of a reception are borne out of desperation and sheet misery. Took them 6 months to sign me up. They lost my paperwork. Accused me of lying - they actually tried to say I didn't queue up for 20 minutes with it, one day. Luckily I had a witness. When you are signed up - a SAR request is messed up and nets nothing but more time and energy wasted on my part. I am a battered exhausted key worker - but they don't care about that because all they care about is trying to take the bad reviews down. Doctor - i saw in over the year I was signed up to them - is lovely. Very professional. He seems to know how truly vile and stressful the process prior to the appointment, is. I called in ill on Dec 15th trying to get an appointment. I had to do the usual beg haggle and call back 3 times. I missed her call but she did try. I detailed the experience on the 15th December in writing. I wrote in saying why should we have to endure the reception horror. I get a letter written on Dec 20th - twisting the tale to suggest I was to blame; of course they do this. It's their MO. Refute the army of upset locals who have endured this - and blame the tone of voice or tears of a sick person calling in, desperate to get some sort of service without having to beg for it. Lying doesn't alter anything though - as most of us learn by about the age of 5. I suggested I was going to report them to the GMC after the last round of begging. Horrble horrible people in denial about their nastiness.

Everything. Not lost my paperwork Answered me about my SAR Given me the chance to make an appointment without begging