Share review of The Malthouse Surgery

The Malthouse Surgery 2017-06-27 Person 1 5 0

Usual NHS Problems nowadays talking to robot computers digitalised machines rather than real folks. Appointments too short at 15 minutes & often weeks ahead. The reception staff appear to be 1oo% female. Some male representation would be nice for balance. Despite a visible huge back office stuffed with admin equipment there often appear to be hardly anyone in it. Receptionists come & go every few hours making connectivity difficult.ie Too many breaks! Many patients all say similiar things. Some staff are helpful & do their best but some are not up it as they do not seem to have the speific knowledge about how NHS admin systems operate to deal with queries. All queries are referred "upwards"to The Management & The Management is not always there!This created delays & a frustrating situation.