The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,108
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-05-21
Person
4
5
0
21st May 2024
The appointment was handled with courtesy and the doctor wes clear and concise.
Suggested improvements
Shorter waiting times for appointments.
The James Cochrane Practice
2024-05-21
Person
4
5
0
21st May 2024
I had to wait nearly six weeks for a face to face appointment
Suggested improvements
I didn’t find the reception staff very approachable or warm.
The James Cochrane Practice
2024-05-21
Person
5
5
0
21st May 2024
On this occasion I got through to reception within a few minutes by calling promptly at 8am
Suggested improvements
Nothing
The James Cochrane Practice
2024-05-21
Person
5
5
0
21st May 2024
There was no problems
Suggested improvements
When I entered my details on the screen it couldn't identify me. Worked second time round. Technology cannot be trusted particularly when used by old ladies!
The James Cochrane Practice
2024-05-21
Person
5
5
0
21st May 2024
Easy enough but if you want one straight away can be hard.
Suggested improvements
Not having to wait long for an appointment
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk