The Homewell Practice

The Homewell Practice 2023-05-15 Person 2 5 0

I wrote an online request for medication for my husband after already ordering it 4 day's prior,had a message to say it would go to my pharmacy late afternoon, I went to the leigh park pharmacy my prescription they said they would phone me,homewell practice is shocking, my husband needs he's medication, I'm sick of having to chase this, seriously needs to be taken over by someone that actually cares,no more person cantered care

Do what you say your going to do, im asking for medication that was ordered in time, you say you will do the prescription as urgent on a one of,I ordered in time, mental health patience should not be out of medication ever,I will be again reporting this to the mental health team and see what else I can do

The Homewell Practice 2021-09-17 Person 1 5 0

Phoned on Monday for doctor consultation for my 94 yr mother No call received Monday or Tuesday Phoned again Wednesday No call received no call received Thursday Phoned again Thursday Guess what yes that’s right No call again To get through to this surgery takes at the lease half hour despite being caller number two in line Absolutely disgraceful doctors surgery

You could at the Very best apologise

The Homewell Practice 2020-04-02 Person 1 5 0

Very difficult to get an appointment. Must phone at set times. Phone usually engaged.Will not get an appointment until a nurse rings back and confirm you need an appointment. If you miss call back you will have to start all over again. If you get an appointment you think you are going to see a doctor but end up seeing a nurse.

The Homewell Practice 2019-07-16 Person 1 5 0

Poor care, difficult to get appointments, little support for chronic illness I was a patient for eighteen years, with chronic illnesses that the GP partners failed to diagnose until I had developed severe complications. I thought I had found a decent GP in 2012, and placed my trust in her. However, I developed severe side effects from a drug I take for pain relief, and as she refused to refer me to appropriate specialists who could help with my underlying pathology, I ended up in 2018 with her prescribing a generic medication with which I had previously had severe problems and interactions. She said she would support me, but having seen her twice with the new meds, I found I could not get an appointment for three months, and as I developed problamatic side-effects, the only support the receptionists offered was eConsult. Subsequently, I became seriously Ill, was housebound, put on five stones in weight, developed problems with walking and breathing, and have suffered from dangerous social-interaction problems. I now have a new GP, and am withdrawing from the meds, which is why I am able to go on FB to ease my isolation. But my health has seriously deteriorated and I am now in a worse physical and mental situation than in 2012. Since Homewell merged with Curlew, there are now too many patients for the part-time GPs to cover, particularly regarding the long-term chronic care needed in the catchment area. The last time I saw my former GP, she was in a consulting room set up like a child's nursery, wearing red-and-white polka dot nail polish, and she treated me, an adult older than she, as though I was an ignorant and recalcitrant child, only listening to what she wanted to hear, and telling me the same, wrongful things her colleague had told me in 2000-5. If you suffer from chronic disease, do not register at this practice, although, to be fair, the GPs' acute care is excellent and the practice has a good nursing team. But Homewell's poor chronic illness support makes it a danger to those who need treatment for complex, life-long, but expensive and incurable diseases, and they only want such patients to access services on eConsult, which is often inappropriate.

The Homewell Practice 2018-05-21 Person 1 5 0

We are unable to make appointments by phone (phone always busy), online (no appointment available) via the receptionist. My wife needs to talk to someone about nose bleeds every time she blows her nose, the receptionist told her that no appointments were available and that this condition is not urgent. How do we make an appointment? I might add that if you do eventually get to see a doctor or nurse, the treatment received at this practice is excellent. Finally the star rating, "Were you involved enough in decisions ..." is not applicable, so I have said not at all to get past this section.