The Hollies Medical Centre

The Hollies Medical Centre 2023-03-20 Person 2 5 0

This surgery has a significant issue with communication. I have had issues with referrals not being made (but being told they were), referrals being made in the wrong way so that the hospital doesn't receive them, not being told my test results, being spoken down to, not being told the surgery would be closed (resulting in me walking for 40 minutes to collect a sample cup but not being able to), and waiting 1 hour 20 for phone calls to be answered on more than one occasion. I tried to submit a formal complaint this morning via the email address listed for this specific purpose on their website. My email bounced back as their email address wasn't reachable. They are categorically incapable of communicating in an efficient and accessible manner.

Please change your points of access so that you know how long you'll be spending waiting for the phone to be answered, and make it easier to request prescriptions. Using accurx and requesting new log ins in not easy for elderly or less tech-literate patients who don't have all day to spend on the phone.