The Haling Park Partnership

The Haling Park Partnership 2016-02-24 Person 1 5 0

The reception staff are extremely incompetent. Over the last year I have rang the practice to request blood test results but I was refused them (even though they were 2 weeks over due) and was told to call yet again a week later. Following this episode I have had 5/6 appointments at the practice (in the last year) only to be informed once I turned up turn up that they were not made. The one appointment that was made I had to wait over 2hours for the appointment without being told there was a a wait. I have also turned up to the practice expecting to have a vaccine only to be told (once I was there) that they didn't have the vaccine-something the practice were aware of from the morning. It would have made sense for the practice to inform me before setting off for my appointment but this is something that Haling park medical practice are extremely incompetent in doing. The GPs that I have seen there are very helpful. It's just a shame that a good service provided by the Gp's are let down massively by inconpetent receptionist staff. I would not recommend this practice to anyone. Poor service.

The Haling Park Partnership 2016-01-27 Person 5 5 0

Speed of seeing a doctor - system seems very efficient. Described symptoms to receptionist who arranged for doctor to ring and talk with me. Doctor then offered me appointment time same day and undertook some basic tests and recommended treatment.

The Haling Park Partnership 2016-01-27 Person 5 5 0

No improvements required.

The Haling Park Partnership 2015-11-04 Person 4 5 0

Good - Friendly service. Improve - I had to pay and collect vaccinations myself while other practices offer the service for free without collecting the vaccinations yourself.

The Haling Park Partnership 2015-11-04 Person 4 5 0

Improved information for new patients.