Share review of The Glen Medical Group

The Glen Medical Group 2023-10-13 Person 1 5 0

My daughter has been very ill on a number of occasions and was unable to get through to make an appointment..often hanging on her mobile for over 45 mins. On occasions getting through only to get cut off…or being promised call backs that never came. One particular receptionist has been so rude to her even on occasions diagnosing her ailments without any medical expertise and telling my Daughter her opinion on what the Doctor will say or do! My daughter often rings me crying by the receptionist lack of understanding and care. Another more professional receptionist has rang my daughter and apologised profusely for this colleagues attitude. Come on is this acceptable? Is this professional ? I do believe the surgery is way over stretched as is the pharmacy so massive mistakes are being made. Often she has waited weeks for prescription items to arrive which has made her conditions worse and she has lost money through sickness from work. I just thank God that I live elsewhere and have a fantastic Gp Surgery who answer calls quickly and efficiently with great staff and doctors. But I worry so much for my daughter’s physical and mental health as she feels no one cares in the NHS due to her terrible experiences with the Glen. As her Mother I would not choose this surgery for my daughter but with council boundaries she has no alternatives.

What could be done better you ask? Quite frankly Everything! She says once she sees a Doctor they are good but getting the Reception to answer a call in the first place after a long hold is so stressful. Then even more stress when she gets cut off and has to ring again often ringing from her work place. Then if she gets the rude uncaring Receptionist she gets upset as the receptionist attempts to diagnose her illness herself and anticipate the medical outcome. Then long long waits to get an appointment to see a Doctor The long pharmacy waits for urgent or missing prescription medications that other chemists seem to be able to source a lot more quickly. Basically this Surgery is letting people in Hebburn down badly and I worry my Daughter has lost faith in the NHS due to this.