the-glebe-surgery

The Glebe Surgery

The Glebe, Storrington, West Sussex, RH20 4FR 1,814 reviews

Reviews

Recommend
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31st May 2024


I was given a phone consultation two weeks ahead which was fine as it was not an emergency and I only needed advice on/and repeat prescriptions.

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
31st May 2024


Manage to see a dr the same day

Suggested improvements
At this stage there is nothing that could have been done better. Everything worked well and I am happy with the level of care and service received

Experience
Involvement
Cleanliness
Staff
Appointment
 
30th May 2024


Booking process easy, staff pleasant and professional

Suggested improvements
The surgery staff are professional and the booking process is straightforward. My concerns are around the medical appointment itself, I don’t believe this is the forum to share those concerns

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Cleanliness
Staff
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30th May 2024


Glebe surgery provides a really good service.

Suggested improvements
Nothing really. Of course it would be great to be offered quicker appointments but that is done if it’s urgent.

Experience
Involvement
Cleanliness
Staff
Appointment
 
30th May 2024


Had to wait 3 weeks for an appointment

Suggested improvements
Sooner appointment would have been better. Felt very rushed - Dr was 15 mins late seeing me then tried to end appointment after 10 minutes. The appointment was extremely important to me and I desperately needed to cover all the issues I had. Being hastened away was not what I needed. Otherwise, advice is excellent as ever with this GP.

4th June 2024
Response from The Glebe Surgery

Thank you for taking the time to leave your feedback. I am sorry to hear of the issues that you have had. We take all information like this seriously and are always looking to improve our services. If you feel that you would like to discuss this further please could you complete the form on our website so that we have your details and can contact you about this. https://glebesurgerystorrington.nhs.uk/complaints-procedure/

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The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review The Glebe Surgery: http://iwgc.net/ecckq